Words like customized, individualized, personalized, and tailored are part of the public workforce system under WIOA.
WIOA emphasizes a customer-focused approach, which recognizes that the unemployed, UI claimants, and job seekers are individuals who may require tailored career help that fits their needs, situation, and goals.
Individualized career services, per WIOA, are provided one-on-one by staff, going beyond online, self-service options.
"Some job seekers need services that are more comprehensive and tailored to their individual career needs," state the WIOA rules.
To help your staff deliver individualized career and job search services, consider using two tools from Career Action Resources:
- Layoff-to-Employment Action Planner (LEAP), which addresses the diverse needs and concerns of dislocated workers and UI claimants
- Your Employment Search (YES), which addresses the unique issues and barriers of job seekers
With these tools, individuals assess themselves and determine the areas in which they need the most career help and guidance. Armed with this information, a staff member and job seeker can more easily develop an individual employment plan or individual reemployment plan tailored to the participant's needs and goals.
Workforce development professionals: Request complimentary LEAP and YES samples to see for yourself how the only self-assessment planner described as part of "best practices" in a U.S. Department of Labor reemployment program study can help your staff, your agency, and your job seekers achieve customized, individualized, personalized, and tailored career services.