Career Action Blog

USDOL Study: Career Services at American Job Centers Increase Customer Employment, Wages

A new study for the U.S. Department of Labor concludes that one-on-one, staff-assisted career services at American Job Centers are a positive investment for improving customer employment and pay.

Researchers followed more than 34,000 study participants who received different service levels.

According to the USDOL, “The final report found that intensive services (generally similar to individualized career services under WIOA) increased employment, wages, receipt of a credential, the likelihood of fringe benefits, and hours worked....The cost-benefit analysis indicates that intensive (career) services are a positive investment from the standpoint of customers, taxpayers, and society as a whole.”

The report summary, titled Providing Public Workforce Services to Job Seekers, can be read here.

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