Career Action Blog

Customer Flow Scenarios Help American Job Centers Work Across Programs

Help your American Job Centers work collaboratively across programs with “Customer Flow Scenarios” published by the U.S. Department of Labor. The scenarios describe five stories of diverse customers--and the guidance AJC staff can offer them under WIOA. The scenarios depict an integrated, personalized intake process. 

This process assists each customer based on his or her needs and shows staff making knowledgeable referrals to partner programs. Customers shown in the scenarios include an individual with a work-related injury, an employer, a farmworker, a person who has been incarcerated, and a single mother transitioning from public assistance to employment. 

Learn more and see the Customer Flow Scenarios.

Need more tools to deliver customized job-search guidance? Request samples of best-practice Layoff-to-Employment Action Planner (LEAP) and Your Employment Search (YES) from Career Action Resources.

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